A major, well-known UK fashion brand with a very diverse mix of
customers had been losing profitability over several years. The
purpose of the research was to better understand frequent,
A major and very successful DIY retailer wanted to understand
how customers shop each category they stock in-store. The aim was
to make shopping a more enjoyable, efficient experience for
The major manufacturers of animal remedy products in New Zealand
lacked critical market information on the purchase and use of their
products. Individually, each were aware how much they produc...
A large international industrial and consumer services company
with a reputation for innovation had a very small share in a
potentially lucrative market. Up until then it had developed a mass
An automotive repair service company with a nationwide network
of branches conducts an ongoing customer satisfaction monitor using
the Net Promoter Score as its measurement framework. But it ha...